Terms and Conditions of Service
This website is operated by The Centre Spa and Wellness (“The Centre”). Throughout the site, the terms “we”, “us” and “our” refer to The Centre. The Centre offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions of Service”, “Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, guests, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We reserve the right to refuse service to anyone for any reason at any time. A breach or violation of any of the Terms will result in an immediate termination of your Services.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. Prices for products and services are being constantly updated and may change without notice. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Our products and services are booked through a third party service called MindBody. Any access or use of this site is subject to their own terms and conditions. Please see https://company.mindbodyonline.com/legal/terms-of-service for their own terms of service.
Questions about the Terms of Service for The Centre should be sent to us at firstname.lastname@example.org
Upon your first visit, please arrive a few minutes early to complete a Health History Form. We advise that late arrival to your appointment may result in the treatment time being reduced or cancelled if the treatment cannot be carried out within the time, however full payment for the treatment will be required.
Completion of the Health History Form will automatically subscribe you to our newsletter, should you not wish to be contacted, please advise a member of the team. We do not share your information with any third parties.
We do not charge an up-front fee for booking service appointments. A credit card number is held at the time of booking as a requirement of our MindBody booking system. Full payment for service is only processed after the service is provided. However, the credit card number is held at the time of booking in the event you do not abide by our cancellation and no-show policy as outlined below.
Cancellations hurt our business so please provide a minimum of 24 hours notice if you need to amend/cancel your appointment. If cancelled prior to 24 hours, no fee is charged. Cancellations between 12 and 24 hours will be charged a 50% inconvenience fee. No Shows are billed at 100% of the treatment fee.
Cancellations within 4 hours will be charged 50% of the treatment fee unless:
- Sickness cancellations due to fever, intense gastrointestinal symptoms or positive covid test are cancelled without question, rebooking requires at least a 7 day wait. An appointment may be cancelled by either The Centre or a guest if symptoms are present, a parent is attending to a child or caretaking requirements due to previous symptoms.
- Pregnancy cancellations due to labour and delivery will not be charged.
No-shows (not showing up with no call or email notification) or late arrivals will be charged 100% of the treatment fee. Late arrivals may not receive full service depending on our schedule and the time allotted.
Gift cards can be purchased on our site for any treatments and for any amount. Gift cards cannot be exchanged for cash or refunded and are usually valid for 24 months from the date of purchase (Excluding ‘Special Offer‘ Gift Vouchers). All of our gift cards and sold electronically and are stored under your name in our system.
You agree to indemnify, defend and hold harmless The Centre and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Alberta.